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Payment Policy

Dear Customer,

At Femellia, we are committed to providing a secure and convenient shopping experience. We offer a variety of reliable payment options for your checkout flexibility and peace of mind.

Available Payment Methods:

You can complete your purchase using any of the following:

  • Visa
  • MasterCard
  • Maestro
  • American Express (AMEX)
  • UnionPay
  • Apple Pay
  • Google Pay
  • PayPal
  • Diners Club
  • Discover

Payment Security Measures:

All transactions are processed through encrypted, secure payment gateways to fully protect your personal and financial data.

  • We use industry-standard SSL (Secure Socket Layer) encryption to safely transmit all sensitive information, including credit card details, preventing third-party access.
  • Your payment details are never saved on our servers. We only use verified, PCI DSS-compliant payment processors for secure handling.

Currency Information:

  • All prices on our site are shown in Great British Pounds (£). If your bank account is held in another currency, your payment provider may apply its own conversion rate and fees. Any conversion fees are set by your payment provider and are outside of our control.

Order Confirmation:

Following a successful payment, an order confirmation email will be sent to you, which includes:

  • A summary of your order
  • Payment details
  • An estimated delivery date

If this confirmation is not received within 24 hours, please check your spam or junk folder, or contact our customer service team.

Resolving Payment Issues:

If your payment is declined, please first verify the following:

  • Your card number and expiration date are correct.
  • The billing address matches the information on file with your card provider.
  • There are sufficient funds available in your account.

If the issue persists, please contact your bank or card provider. Alternatively, you can try a different payment method or reach out to us at info@femellia.com for assistance.

Fraud Protection:

To protect all parties, every transaction is screened for fraud. If unusual activity is detected, we may contact you for further verification or temporarily pause the order. This is a standard process designed strictly to ensure your security and prevent unauthorized use of your payment information.

Contact Us

Trade name: RIVELL ECOMMERCE LTD
Trade number: 16694867
Phone number: +442080503828
Email: info@femellia.com
Physical address: Suite 6549 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
Customer service hours: Mon–Fri, 09:00–17:00 (GMT)