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Terms of service

Last Updated: February 10, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Femellia website and related services.

By visiting or purchasing from Femellia, you agree to be bound by these Terms, along with our Privacy Policy, Refund & Returns Policy, and any other policies referenced on this website. If you do not agree, please do not use our website or services.

1. About Us

This website is operated by Femellia.
Throughout the site, the terms “we”, “us”, and “our” refer to Femellia.

2. Eligibility & Use of the Website

  • You must be at least 18 years old, or have permission from a parent or legal guardian, to use this website.
  • You agree to use our website only for lawful purposes.
  • Any misuse of the website or violation of these Terms may result in suspension or termination of access.

3. Products & Services

  • Some products may be available online only and in limited quantities.
  • We reserve the right to limit sales of our products to any individual, region, or jurisdiction.
  • Product images and descriptions are provided for reference only. While we aim for accuracy, slight variations in colour or appearance may occur.

4. Pricing & Availability

  • All prices are displayed in the applicable currency, unless stated otherwise.
  • Prices and product availability are subject to change without prior notice.
  • We reserve the right to discontinue any product or service at any time.

5. Orders & Payments

  • We reserve the right to accept, refuse, or cancel any order at our discretion.
  • You agree to provide accurate and complete billing and shipping information.
  • If we cancel an order after payment has been processed, you will be refunded in accordance with our Refund & Returns Policy.

6. Delivery

  • Delivery times are estimates only and not guaranteed.
  • We are not responsible for delays caused by courier services, customs clearance, or events beyond our control.
  • Risk of loss passes to you once the order is delivered.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Returns Policy, in accordance with the UK Consumer Rights Act 2015.

8. Third-Party Services & Links

  • Our website may contain links to third-party websites or services.
  • We are not responsible for the content, accuracy, or practices of third-party sites.
  • Use of third-party services is entirely at your own risk.

9. User Content

  • By submitting reviews, comments, or other content, you grant Femellia a non-exclusive, royalty-free right to use, reproduce, and publish such content.
  • You must not submit content that is unlawful, misleading, abusive, or infringes on third-party rights.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Femellia or its licensors and is protected under UK intellectual property laws.
Unauthorised use is strictly prohibited.

11. Prohibited Activities

  • You must not use this website to:
  • Violate any applicable laws or regulations
  • Infringe intellectual property or privacy rights
  • Transmit viruses, malware, or harmful code
  • Engage in fraudulent, deceptive, or abusive behaviour

12. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, error-free, or secure access to the website.

13. Limitation of Liability

To the fullest extent permitted by law, Femellia shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

Nothing in these Terms limits liability where it would be unlawful to do so under UK law.

14. Indemnity

You agree to indemnify and hold harmless Femellia, its owners, employees, and affiliates from any claims arising from your breach of these Terms or misuse of the website.

15. Termination

We may suspend or terminate your access to the website immediately if you breach these Terms.
All obligations and liabilities incurred prior to termination will survive termination.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

17. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Femellia and supersede any prior agreements.

18. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Secure Socket Layer

We use industry-standard SSL (Secure Socket Layer) encryption to safely transmit all sensitive information, including credit card details, preventing third-party access.

20. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective once posted on this page. Continued use of the website constitutes acceptance of the updated Terms.

21. Contact Us

 

Trade name: RIVELL ECOMMERCE LTD
Trade number: 16694867
Phone number: +442080503828
Email: info@femellia.com
Physical address: Suite 6549 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
Customer service hours: Mon–Fri, 09:00–17:00 (GMT)